What can I use in WooCommerce without buying Pro?
Free includes built-in keyless checks and optional Turnstile, reCAPTCHA or hCaptcha on supported native checkout, My Account, order-payment and review forms. You also get coverage, the provider connection test and blocked-attempt totals. No Gate House account or license is required. External human checks need your own provider keys; built-in keyless checks do not.
How do I add Pro to an existing Free installation?
Keep Free installed and active, then install the matching Pro add-on from your account. Pro adds its controls to the shared dashboard. Existing founding and lifetime licenses include Pro under their existing terms. Use the installation guide for setup or migration from the older complete edition, and compare Free and Pro before choosing.
Does Free work with WooCommerce Checkout Blocks?
Yes. Free and Pro both support native Checkout Blocks and classic checkout. Check Coverage, then test your actual forms and payment methods before enabling checkout protection. Pro adds configurable attempt limits and abuse controls to these supported journeys.
Does card-testing protection require Pro?
Yes. Pro counts failed-order events recorded by WooCommerce and checks repeated totals and small-order bursts. You choose thresholds and whether advanced signals are observed or blocked. This does not establish whether a payment card is legitimate, guarantee fraud prevention or replace your payment processor’s controls.
What happens to an order that Pro holds?
A fraud-blocked Checkout Blocks retry that already references an order can hold it for review under Gate House → Held orders in the WordPress sidebar (Settings → Gate House → Held orders on version 1.20.1 and earlier). Restore it to Pending so the customer can pay through their existing link, or delete an eligible unpaid order after acknowledgement and a 24-hour wait. Rate limits and provider errors never hold an order, order-payment forms do not trigger these holds, and held orders are never deleted automatically.
What happens if my CAPTCHA provider has an outage?
Automatic fallback during a provider outage is a Pro feature. When that fallback is enabled, supported enforced forms verify the built-in proof and record the decision in Activity; Pro can also be configured to fail closed. Free does not include this outage fallback. The built-in keyless mode in either edition operates locally without a CAPTCHA provider.
Can Pro clean up suspicious customers without losing their orders?
Yes. Pro’s account cleanup workflow lets you preview candidates, inspect their order history and choose reversible quarantine. Quarantine keeps the account and all orders. Permanent account deletion is separate, requires at least 24 hours in quarantine and a fresh review, and is unavailable for accounts with linked orders or authored content. Enabling form or abuse checks does not automatically delete customers.
Are all payment gateways, wallets and subscriptions supported?
No universal gateway compatibility is claimed. Native checkout support does not cover every express-wallet initiation, saved-card setup, subscription renewal or external gateway path. Requirements are WordPress 7.1+, PHP 8.1+ and WooCommerce 11.1.2+. Test each payment method and custom flow separately; the connection test alone does not verify checkout compatibility. See the coverage guide.
Does protection stop when a Pro license expires?
No. Free does not need a license, and installed Pro local protection continues after expiry. Automatic Pro updates and email support require an active license. Cloud reporting and management are optional services that require an active license and your explicit opt-in.