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Support

We’re here to help.

Get answers before you buy or help with your setup from the people who build Gate House.

Before you buy

Email support@gatehousewp.com with what’s happening on your site and what you’d like to improve. We can help you understand whether Gate House’s protection and account cleanup fit your needs.

Help for existing customers

Your subscription includes email support. For setup, start with the setup guide or the account cleanup walkthrough.

Email support@gatehousewp.com from the address you bought with. It helps to include:

  • Your site address and Gate House, WordPress, PHP and WooCommerce versions, where applicable
  • A diagnostics export from Gate House → Diagnostics in the WordPress sidebar (Settings → Gate House → Diagnostics on version 1.20.1 and earlier). It includes setup and compatibility information, with credentials, challenge tokens, raw IP addresses and request bodies excluded.
  • The affected form or journey, what you expected and what happened instead; include the displayed error or Activity reason and approximate time

Please don’t send secret keys, passwords or customer details. We’ll never ask for them.

Account protection or cleanup

For an unexpected block, include the account abuse mode and the Activity reason. For cleanup, include the selected action, batch size and the explanation shown under Available actions or in the result notice. Share the wording without account names, email addresses, billing details or order contents; redact those details from screenshots too.

If a batch is interrupted, check the confirmed progress in the notice and review Activity and the affected accounts before building a fresh preview. If an account was quarantined by mistake, use a fresh preview to Restore it. Quarantine keeps the account and orders; permanent deletion is a separate action with a minimum 24-hour wait and fresh eligibility checks.

Compatibility

Tell us whether the issue involves My Account, classic checkout, Checkout Blocks, Contact Form 7 or a custom route, plus any relevant theme or gateway. Coverage’s detected setup and successful-use observations help narrow the issue; custom routes and external payment methods still need testing on your staging site.

Security issues

Report vulnerabilities privately to security@gatehousewp.com, not in public forums.