Pro account cleanup
Review accounts. Keep the orders.
With Pro, find suspicious sign-ups, review the evidence and choose which accounts need a temporary restriction.
In version 1.21.0 and later, open Gate House directly in the WordPress sidebar, then choose the tab named in this guide. Version 1.20.1 and earlier use Settings → Gate House.
With Pro: Gate House → Account cleanup
Scan registrations
Under Find accounts to review, choose the registration dates, up to 31 days in UTC. Keep the default repeated-identity sensitivity unless you have a reason to change it, then select Scan registrations.
The scan checks up to 2,000 customer accounts. It doesn’t change any accounts.
Older complete-edition example, version 1.2.1. In current Pro, open Account cleanup and choose Scan registrations.Open full-size image (opens in a new tab) Review each candidate
In Review candidates, read Why flagged, check Orders and look at What you can do. Investigate the account before selecting it. Some accounts may share legitimate details.
Older complete-edition example, version 1.2.1, with demonstration accounts. Current Pro uses the headings Why flagged, Orders and What you can do.Open full-size image (opens in a new tab) Select up to 25 accounts and quarantine
Tick the checkboxes for the accounts you’ve reviewed, selecting no more than 25 accounts per batch. Tick the review acknowledgment, then choose Quarantine selected. Read the result notice before moving on.
Restore access when needed
Run a fresh scan covering the account’s registration date. Select the quarantined account, acknowledge your review and choose Restore selected. Restoration removes the restriction; it doesn’t change the customer’s role or orders.
Permanent deletion is a separate decision
Cleanup never deletes orders. An account with linked order history, including failed orders, can be quarantined or restored but cannot be permanently deleted.
When is permanent account deletion available?
Only after at least 24 hours in quarantine, using a fresh scan, with no linked orders in any status and no authored posts, comments or links. Privileged accounts and uncertain histories are protected.
Review any historical email aliases or custom checkout records separately. If eligibility is confirmed, select the account, acknowledge your review and choose Permanently delete selected. This deletes the account and cannot be undone.
Why can’t I select an account or complete an action?
Read the row’s available actions and confirm that every selected account supports the same action. Unknown order history, protected roles, recovery mode, expired scans or changes since the scan can prevent an action. Scan again and select no more than 25 eligible accounts.
If it still fails, contact support with the notice wording and chosen action. Remove customer details from screenshots first.